Frequently Asked Questions (FAQ)

1. What countries do you ship to?
We currently deliver to Cyprus, Latvia, and Malta.
We are working on expanding our service to more countries in the near future.

2. How long does delivery take?
We offer two shipping options:

• Express shipping: 3–5 business days

• Standard shipping: 7–14 business days

You’ll receive a tracking link once your order ships.

3. Can I return a product if I change my mind?
Yes, returns are accepted within 14 days of delivery.
Products must be unused and in their original condition.
Contact us at support@k-liora.com to start a return.

4. My order arrived damaged or incorrect. What should I do?
We’re so sorry!
Please email us immediately with a photo of the issue at support@k-liora.com.
We’ll send a replacement or issue a full refund right away.

5. Are your products authentic?
Yes, all of our skincare products are 100% original, sourced from trusted Korean manufacturers.
We prioritize quality and only offer products that meet the highest standards, ensuring they are effective and loved worldwide.

6. How do I know which product is right for me?
Each product page includes detailed information and usage tips.
Still unsure? Contact our team for personalized advice at support@k-liora.com.

7. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and other secure payment methods available during checkout.

8. Can I change or cancel my order?
If your order hasn't shipped yet, we’ll do our best to assist you.
Please email us as soon as possible at support@k-liora.com.